Order Fulfillment Specialist
Service Wire Company · Culloden, West Virginia, United States · onsite
Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking a Order Fulfilment Specialist in Culloden, WV. If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!
Position Summary:
The Order Fulfillment Specialist ensures confirmed Sales Orders comply with policies and procedures while optimizing site allocation to ensure on-time shipping. This position requires extensive communication with multiple departments throughout the quote-to-cash cycle and demands strong analytical, problem-solving, and coordination skills.
Tasks/Duties/Responsibilities:
- Serve as primary contact for Sales and Distribution for process exceptions and corrections
- Review daily distribution orders to ensure on-time delivery requirements are met
- Audit Sales Order for accuracy and completeness prior to releasing material for shipment
- Coordinate with Production Planning and Distribution to ensure product availability and proper order flow
- Research, troubleshoot, and resolve order-related exceptions
- Continuously evaluate processes, procedures and policies to identify efficiency and improvement opportunities
- Maintain consistent documentation and transactional accuracy
- Other duties as assigned
Knowledge/Skills/Requirements:
- Associates Degree in business-related or technical field required. Bachelors preferred
- Proficiency with company software, including QAD, SalesForce, Microsoft Office Suite
- Ability to multi-task, prioritize and manage time effectively
- Strong attention to detail with excellent organizational and follow-up skills
- Strong analytical and problem-solving abilities
- Effective written and verbal communication skills
- Ability to collaborate with internal and external
Reports To:
- Inventory and Planning Manager
The perks of joining our Team:
- Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
- Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
- Predictable, set schedules that support work-life balance - no rotating shifts
- 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
- Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
- Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
- Annual bonus potential up to $3,000 - through performance incentive programs
- Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
- See all benefits we offer here